FAQ

  • No single file can be larger than 4 GB.

    Total storage limit is 1 TB (standard).

    While there is no limit to the number of files that can be uploaded, batch uploads are recommended depending on file sizes and internet connection.

  • Yes

  • Yes

  • No

  • No but development is being done on versions and the ability to revert back to older versions.

  • No. EXIF data does import but does not currently display, this is an area of enhancement in the future.

  • Metadata is information about the files author and date created that could be imported from the document when it is uploaded

    Tags are specific keywords assigned to an asset for the purpose of searching and filtering

  • Collections names can be edited while on the “Add to Collections” step during the upload sequence. However, the only way to edit the name for a Collection or Sub-Collection after the upload is following the steps below:

    1. Select the Collection or Sub-Collection to be changed from the list in your Library.
    2. At the top left the name of the Collection will appear, click the “•••” icon and “Rename Collection”.
    3. Enter the name in the pop-up menu.
    4. Click “Save”.
  • There are two ways to move assets; either individually or in bulk.

    First let’s look at moving a single asset.

    1. Click the “•••” icon on the image for the asset.
    2. Select “Move” from the menu.
    3. From the fly-out panel on the right, choose the Collection to move the asset to.
    4. Click the “Move 1 Asset” button at the top of the fly-out.

    Moving assets in bulk works much the same way.

    1. Check each asset to be moved.
    2. Click the “Move” button in the menu just below the top ribbon.
    3. From the fly-out panel on the right, choose the Collection to move the items to.
    4. Click the “Move X Asset” button at the top of the fly-out.

    NOTE: When you select a Collection, all assets within the Collection and all Sub-Collections will be visible in the main display.

  • To Share an asset, MarcomGather provides a URL link to send via email or otherwise and that link gets a specified expiration date. The links expire automatically 30, 60, 90 days defined by the User or it can be set to never expire. Once generated, be sure to click the “Copy Link” button, for pasting the URL in an email or other medium.

  • Let’s say I have a large library of dog images, but I want to tag all the unique dog breeds within the larger list. From the results of the search for “Dog”, check the boxes for each Schnauzer (your favorite breed here) and click the “Tag” button just below the top ribbon. A side menu will fly in from the right, enter the “Schnauzer” tag and click enter or the (+) icon. Assets may not have duplicate tags and we will warn you if you try to add one. Remember that the “Tag” field allows you to enter a series of value separated by commas, to add several new tags.

  • Images: BMP, CR2, DNG, EPS, GIF, HEIC, JPG, JPEG, NEF, PNG, Raw, SVG, TIFF or TIF, ICO

    Videos: AVI, FLV, HEVC, LRV, MOV, MP4, MPEG, r3d, SWF, VID, WMV

    Audio: AAC, AIF, FLAC, M4A, MP3, MP4, WAV, WMA

    Adobe Creative Suite Files: Acrobat, Photoshop, Illustrator, InDesign, XD

    Adobe Swap Exchange (.ase)

    HTML

    Microsoft Office Files – Word, PowerPoint, Excel, Publisher

    Sketch

    TXT

    Keynote

    Fonts: TTF, OTF, WOFF

    Zip

  • When an asset needs to be replaced, this can be done in two ways:

    • Option 1: From the thumbnail view of the asset, click the “•••” icon and select “Upload Revision”. All you need to do is browse to select the new file.
    • Option 2: From the edit page or large preview, there is a “•••” icon up near the top right, again just click the “Upload Revision” and browse to select the new file.
    • NOTE: The new file MUST be the same file extension as the original, to be considered a “revision”.
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